The Finance Operator

The operators actually running finance businesses

We sit down with award-winning mortgage brokers, accountants and advisers to pull apart the exact systems behind their growth: leads, diversification, team structure and nurture. Listen on Spotify, or read the full breakdown.

All episodes

The Finance Operator podcast: a broadcast microphone lit warm against a dark studio, with a blurred residential skyline and glowing five-star review cards in the background
Episode 5

20 Years, 500 Five-Star Reviews and Zero Shortcuts: Xavier Quenon on Building Go Mortgage as a Trust Business

Xavier Quenon has spent 20 years building Go Mortgage into an award-winning, ~500-review firm for property investors, without ever treating a client as a transaction. His thesis is simple: mortgage broking is a trust business before it's a lending business, and everything, including AI, exists to serve that.

The Finance Operator podcast: a broadcast microphone lit warm against a dark studio, with a blurred surfboard and ocean horizon in the background
Episode 6

The Broker Who Sponsors Athletes Instead of Buying Ads: Ryan Gray on Building Gray Finance in 18 Months

Ryan Gray walked out of a big-four bank 18 months ago and built Gray Finance and Private Wealth into a four-office brokerage, without paying for a single lead. His edge is a marketing strategy almost no broker runs: sponsoring athletes and their families, then turning that goodwill into a self-perpetuating referral engine.

The Finance Operator podcast: a broadcast microphone lit warm against a dark studio, with two leather chairs facing each other in the soft-focus background
Episode 4

The Adviser Who Stayed When Half the Profession Left: Brendan on High-Touch Advice, AI and the Best Decade Yet

Half the financial advice profession walked out after the Banking Royal Commission. Brendan from Access Wealth Group stayed, built a boutique firm on relationships his clients still drive across town for, and now uses AI to hand back the one thing advice always ate: his evenings.

The Finance Operator podcast: a broadcast microphone and ring light lit with warm orange and teal against a dark studio background
Episode 3

The Broker Who Grew a Nationwide Client Base From Her Phone: Ellie King on Content, Consistency and Caring Less

Ellie King had no client book and nothing to bring to referral partners. So she picked up her phone, posted every day for 100 days straight, and built a mortgage business that now serves clients in every state. Here is exactly how.

The Finance Operator podcast: a broadcast microphone lit with warm orange and teal light on a dark studio background
Episode 2

The Broker Who Built a Business That Runs Without Him: Emmanuel Guignard on Retention, Teams and AI

Most brokers dream of a business that runs without them. Emmanuel Guignard built one, where 74% of loans come from returning clients and the whole thing keeps humming when he takes three weeks off. Here is exactly how.

The Finance Operator podcast: a broadcast microphone lit with warm orange light on a dark studio background
Episode 1

The Mortgage Broker Who Writes 5x the Loans: Tony Bice on Diversification, Teams and Leads

Most brokers live loan to loan. Tony Bice built the opposite: a business that writes four to five times the volume of a typical broker and keeps clients for decades. Here is exactly how he did it.